Vendor Management System

Frequently Asked Questions

FAQs for Vendors

1. How do I register on the Vendor Management System?

Vendors can register by clicking on 'Vendor Registration' on the VMS portal and submitting required details and documents.

2. Is vendor registration mandatory to submit invoices?

Yes. Only registered and approved vendors can submit invoices.

3. What documents are required during registration?

Business registration certificate, GST/Tax ID, bank details, address proof, and other relevant documents.

4. How will I know if my registration is approved?

You will receive an email notification once your registration is approved or if clarification is required.

5. Can I update my vendor profile after registration?

Yes. Vendors can update contact details and upload revised documents after login.

6. How do I log in to the VMS?

Use your registered email ID and password on the login page.

7. I forgot my password. What should I do?

Click on 'Forgot Password' and follow the reset instructions sent to your registered email.

8. My account is locked. How can I unlock it?

Please contact the VMS support team via the "Contact Support" option or email.

9. Can multiple users from the same company access the VMS?

Yes, multiple users can be created under the same vendor profile if enabled by your company admin.

10. How do I submit an invoice?

Login → Invoices → Create New Invoice → Select PO → Enter details → Upload invoice → Submit.

11. What invoice formats are supported?

Invoices must be uploaded in PDF format (max size usually 10MB – check portal for exact limit).

12. Can I submit an invoice without a PO?

Only if permitted under your contract terms; otherwise, a valid PO reference is mandatory.

13. Can I edit an invoice after submission?

Invoices can be edited only if returned for correction by the approver.

14. How can I track my invoice status?

Login and check the status on your vendor dashboard under "Invoices" section.

15. How will I know when my invoice is paid?

You will receive an email notification once payment is processed.

16. How long does invoice processing take?

Usually 7–10 business days, depending on internal approval workflow and verification.

17. Which browsers are supported?

Latest versions of Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari.

18. What should I do if I face technical issues?

Use the "Contact Support" option in the portal or email the VMS helpdesk.

19. Is my data secure?

Yes. The system uses secure authentication, encryption, and follows data protection standards.

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